With hundreds of employees and an advanced maintenance management system (MMS) in place, Oklahoma Department of Transportation (ODOT) already had two big advantages: talent and technology. But the agency saw a way to combine these strengths to achieve even higher performance for its maintenance operations. The key: empowering employees to use the technology to the fullest.
ODOT’s Maintenance Division envisioned a way to equip 600 users to get superior value from the AgileAssets® Maintenance Manager™ application (MMS) by developing a comprehensive user education and engagement program.
ODOT outlined several goals for the training program:
- Provide ongoing education for all Maintenance Manager users, with specialized training for power users—those who regularly use the application’s most advanced features
- Create multiple channels for user communication and support to promote technical proficiency and operational effectiveness
- Develop user feedback mechanisms to periodically gauge user satisfaction and program impact
- Achieve higher user performance overall, including better data integrity and support of executive-level reporting needs